Shipping policy
SHIPPING POLICY
Last updated: 23 Sept 2026
1. Order Processing
Once your payment has been confirmed, we ship in stock items within 3 business days.
2. Shipping Destinations
We ship worldwide.
3. Shipping Costs
- Shipping within Italy: FREE
- Shipping within the EU: FREE
- Shipping worldwide (rest of the world): €35.00
4. Transit Times
After your order ships, estimated transit times are:
- Europe and UK: 2 to 3 business days
- Rest of the world: 5 to 7 business days
These are estimates provided by our couriers and are not guaranteed or binding. Once a package has left our hands, we cannot be held responsible for courier delays.
5. Order Tracking
You can track your order at any time in the "My Orders" section of your account. Once your order ships, we'll email you the tracking information.
6. If an Item Becomes Unavailable
In the rare case that an item you ordered becomes unavailable, we will email you as soon as possible, offer an alternative if one exists, and place a hold on any card payment until you confirm how you'd like to proceed.
7. Delivery
Orders are delivered by courier to the address provided at checkout. Deliveries are made only to the customer or a person they have authorized to receive the package, and a signature is required. We do not deliver to P.O. boxes or mailboxes.
At the time of delivery, please check that the contents match the courier's delivery note in number and type, and that the packaging is intact, dry, and undamaged. If you notice any damage, please note it on the delivery document before signing; once signed without a note, we're unable to raise a claim with the courier on your behalf.
8. Customs and Import Duties
For orders shipped outside the EU, any customs duties, import taxes, or fees are the responsibility of the customer and are not included in the price of the item or the shipping cost. These charges are determined by your local customs authority; please contact them for more information before placing your order.
9. Pre-Orders
Pre-ordered items are handmade to order, so please allow approximately 4 weeks between placing your order and it being ready to ship. The estimated window is shown on the product page. Because each piece is handmade, we're unable to guarantee an exact ship date; please wait at least 6 weeks from your order date before reaching out about a delay. You'll receive a tracking email once your pre-order ships.
If you can no longer receive your pre-order at the original address, email us with your order number and the last 4 digits of the card used, and we'll update it for you.
10. Contact Us
Questions about your shipment? Email [email protected].