Refund policy
RETURN & REFUND POLICY
Last updated: 23 Sept 2026
We want you to love your āim bag. If something isn't right, here's how returns and refunds work.
Please note: return shipping is free only for returns from Italy. For returns from the EU and from outside the EU, return shipping is at the customer's own cost.
1. Return Window
You have 15 days from the date you receive your order to request a return.
2. Condition of the Item
The bag must be unworn and unused, in its original condition. We reserve the right to refuse a refund if the bag shows signs of wear or use. Please return the item using the original packaging (or a suitable box) so it is not damaged in transit.
3. How to Request a Return
To start a return, contact us at [email protected] with your order number. We'll guide you through the next steps based on your country.
4. Returning from Italy
We will email you a prepaid return label, valid for 7 days. Attach the label to the outside of your parcel and drop it off at a DHL collection point. Return shipping is free.
5. Returning from the European Union
Contact us to request a return and we will provide the return address. Return shipping is at your own cost; you may use the courier of your choice. Free return shipping is only available for returns from Italy.
6. Returning from Outside the EU
Contact us to request a return and we will provide the return address along with a proforma invoice. The proforma invoice must be affixed to the outside of the package, next to the shipping label, otherwise the parcel may be held in customs and your refund delayed. Return shipping is at your own cost, using the courier of your choice.
7. Refunds
Once we receive and inspect your return, we will process your refund within 15 days. Refunds are issued to the original payment method used for the purchase. You will receive a confirmation email once the refund has been issued.
8. Pre-Order Items
Because pre-ordered items are made to order, all pre-order sales are final. We cannot accept cancellations or returns on pre-ordered items unless the item received is not as described.
9. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or different from what you ordered, contact us at [email protected] as soon as possible, and in any case within our 15 day return window, with your order number and photos of the issue. We will arrange a free return and a replacement or full refund.
10. Your Statutory Right of Withdrawal
If you are a consumer in the European Union, you also have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with EU Directive 2011/83/EU and the Italian Consumer Code (Codice del Consumo). Our 15 day return window is offered in addition to, and exceeds, this statutory minimum.
11. Contact Us
Questions about your return? Email [email protected].