Shipping & Returns
Shipping and delivery of the Products
Given that the “shipment” of the Products by the Seller means the delivery of the same to the couriers selected from time to time, the Seller is not required to ship the Products until the price has been paid; once payment of the price has been received, the Seller undertakes to ship the Products:
(i) in the case of available Products (as defined in art. 5):
– within 3 working days of receipt of the debit authorization notice pursuant to art. 8.2 in case of payment by credit card;
– within 3 working days from the moment in which the payment information has been made available to the Seller in case of payment by means other than credit card.
(ii) in case of unexpected unavailability of a Product indicated as available at the time the Order is sent by the Customer, the Seller undertakes to notify the Customer by e-mail, proposing an alternative if possible, freezing the payment if made by credit card.
In this case, the Seller will give the Customer the opportunity to confirm or supplement the Order in accordance with the procedures set out in art. 5.3 above.
The Seller guarantees the shipment of the Products, to the countries indicated in the Online Shop, by express couriers selected from time to time depending on the Product covered by the Order and the place of destination. The Products are shipped by the Seller and delivered by the courier selected by the Seller to the address indicated by the Customers at the time of registration pursuant to art. 3 or to the different address as indicated at the time of sending the Order in accordance with the procedures set out in art. 7 above
The Seller will make any reasonable effort to ensure that the Products shipped pursuant to articles 9.1 and 9.2 are delivered by selected couriers:
Europe and UK: 2-3 days transit
Rest of the world: 5-7 days transit
The delivery terms referred to in art. 9.3 are a best estimate only and cannot, in any case, be considered binding and the Seller, not being able to directly control the deliveries of the Products after their shipment, cannot be held responsible in any way for their non-compliance.
In order to allow Customers to follow the status of the Orders, the Seller generates an Order number which, indicated in the “My orders” section and
Customers will always be able to check the status of the Orders thanks to the online “Order Tracking” function provided by the courier chosen by the Seller for delivery. This verification can be carried out by the Customers only after the shipment of the Products and using the tracking data communicated by the Seller by e-mail or by accessing the Profile.
Customers, or other subjects appointed by the Customers who are at the address indicated for the delivery of the Products in the Order Confirmation, are required to verify, at the time of delivery, that:
(i) the Products correspond to what is indicated in the courier transport document (DDT) both in terms of number and type;
(ii) the packaging / packaging of the Products is intact, not damaged, nor wet or otherwise altered, even in the closing materials.
Any damage to the package of the Products must be immediately contested by the Customers writing in the document attesting delivery that you reserve the right to verify the content. It is understood that, once the courier’s document has been signed without any dispute, the Customers can no longer raise any objection to the Seller with reference to the external characteristics of what was delivered.
The Products can be delivered by couriers only to Customers or to persons appointed by them; the person to whom the Products are delivered must sign to certify the delivery. Couriers do not deliver to post office boxes or by placing the Products in letterboxes or other similar places.
Pre-orders terms:
Please be aware that because of the “pre-sale” nature of such transactions, you should expect a wait period of approximately four weeks between the date you place your order and the date that the product is ready for shipment. The estimated delivery window will be noted on the product page of the respective item.
Please note that the shipping window on the product page is an estimate, while we endeavour to ship all orders within the estimated window, in some cases there may be a small delay.
Please wait at least 6 weeks from the date you have placed the preorder before you contact us,
We are unable to provide an exact shipping date due to the handmade nature of our products. Most items are shipped within the estimated window and an email with the tracking information will be sent to the email address associated with the order.
If you are no longer able to receive your preordered item at the original shipping address, email us with your order number and the last 4 digits of the card used and we will update the shipping address for you.
Sales on pre-ordered items are final and we cannot accept any cancellations or returns unless the item is not as described.
Return Policy and procedures
• Make a return from Italy
You have 15 days after receiving your order to make a return.
To do so, simply contact us at info@aimhandmadeinitaly.com to request a return.
Please note that the bag must not have been worn; the reimbursement may be refused if the bag shows signs of use.
For a return from Italy, we will send you a pre-paid label, by email, that is valid for 7 days. This label has to be stuck on the outside of your parcel.
Therefore, you will be able to return your bag (please use the packaging included with your originally purchase or a box so that the bag is not damaged during transport) by dropping off in a DHL deposit point.
You will be refunded within 15 days of us receiving your return and you will be sent confirmation by email.
• Make a return from the European Union
You have 15 days after receiving your order to make a return.
Please note that the bag must not have been worn; the reimbursement may be refused if the bag shows signs of use.
We are sorry but we do not offer free returns for returns outside of Italy.
To make a return, just contact us at info@aimhandmadeinitaly.com to inform us of this return. We will then give you the return address.
You will then be able to return your bag (please use the packaging included with your originally purchase or a box so that the bag is not damaged during transport) using the carrier of your choice.
You will be refunded within 15 days of us receiving your return and you will be sent confirmation by email.
• Make a return from a non-EU country
You have 15 days after receiving your order to make a return.
Please note that the bag must not have been worn; the reimbursement may be refused if the bag shows signs of use.
Unfortunately, we do not offer a free return for returns outside of Italy.
In order to return a bag, please send an email to info@aimhandmadeinitaly.com to inform us of your request. We will then give you the return address and the proforma invoice to stick on your package (please use the packaging included with your originally purchase or a box so that the bag is not damaged during transport)
Please note that if this invoice does not appear on your package (next to your shipping label), your package will be held in customs, and your refund will be delayed.
You can use the carrier of your choice to return a bag.
You will be refunded within 15 days of us receiving your return and you will be sent confirmation by email.